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Online Ticketing
How
do I access my account?
I've bought tickets
to Cityfolk events in the past, but I don't have an account
in your database. Why not?
Do you store my
credit card information?
Is my credit card
information secure?
What is an E-ticket?
Payment, Fees and Discounts
What methods
of payment are accepted?
Why are there Ticketing
Fees?
Can I pay for my
tickets in installments?
What discounts
are available?
Seating and Order Changes
I
want to change the seats I've selected. How can I do that?
I need to move
to different seats. Can I exchange my tickets?
Some friends
would like to join us but the seats beside us have been
sold. Can I exchange my tickets?
I can't make it
to the show. Can I get my money back or exchange it for
another show?
Gift Certificates/Ticket Giveaways
How do I purchase a gift
certificate?
Will Cityfolk donate
tickets or a gift certificate to our fundraiser?
How do I redeem my
gift certificate or tickets I won on the radio?
Other Questions
I don't
want to buy tickets online. How else can I purchase them?
I ordered tickets,
but I haven't received them yet. Where are they?
Can I still purchase
tickets from Ticket Center Stage at the Victoria Theatre?
How
do I access my account?
Click on ‘Account Login' on the dark bar on the left
of this page. This brings you the login screen, where you
are asked to enter your email address and password. Once you
enter this information, you can see and modify your contact
information, verify the tickets you have purchased since mid-April
2006, and print Print At Home tickets.
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I've
bought tickets to Cityfolk events in the past, but I don't
have an account in your database. Why not?
Cityfolk elected to pre-load only 2005-2006 Celtic Series
Subscribers, because this system uses a patron's email address
to access all their information. We do not have an email address
for all ticket buyers, so we are asking you to take a moment
to enter your data, rather than create duplicate records in
the system. You will only have to enter this information once.
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Do
you store my credit card information?
No, for your security, we do not store your credit card information.
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Is
my credit card information secure?
Yes. All online Cityfolk ticket purchases go through a secure
server. You can verify this by looking at the "https" that
starts the web address in your browser window while you're
making a purchase, and look for the security icons used by
your browser. Tix.com uses state-of-the-art 128 bit SSL encryption
technology to insure your information is always safe and secure.
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What is an E-ticket?
An E-ticket is one which you print out
at home on your own printer. You can print the ticket out
at the time of purchase, or log back in to your account right
before the show, and print it then. Each E-ticket is valid
for one seat only, and has a unique identification number
printed on it. Both color and black-only tickets are valid.
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What
methods of payment do you accept?
Cityfolk accepts Visa, Mastercard, American Express and Discover
cards. We also accept cash and checks -- payable to Cityfolk
-- for orders placed in person and by mail.
Why
are there Ticketing Fees?
Cityfolk switched to an online ticketing system, Tix.Com,
for your convenience: now you can purchase tickets to all
of our events, all from one source, 24/7/365. We have instituted
new fees for all ticket orders to help us cover the costs
associated with this system, credit card processing, box office
staff, postage, and other ticketing-related costs. These fees
are lower than some fees our patrons have been paying for
our tickets and higher than others. We pledge to keep them
as low as possible.
Service Fee: $1 per ticket
Order Processing Fee: $3
per order for mail delivery and $2 per order for all other
methods of delivery. The Order Processing Fee is waived
for tickets purchased at the door on the night of the event.
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Can
I pay for my tickets in installments?
Yes, if you place your order through the Cityfolk Box Office,
you can pay in installments. Cityfolk reserves the right to
require payment in full as much as one month prior to the
event. If this happens, all patrons with partially paid reservations
will be contacted. Tickets will not be mailed until they have
been paid in full.
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What discounts
are available?
Cityfolk offers the following discounts. You
may use one discount per ticket. Senior and student prices
are considered discounts. Full price tickets must be purchased
to save more through Explorer and Passport discounts.
Cityfolk Explorer Series:
Buy a ticket to any three concerts and save $10 off your
order. Buy a ticket to any five concerts and save $25 off
your order. This discount will automatically be applied
when you have selected tickets for the required number of
concerts. It is applied once for every set of tickets
you buy, so if you buy four tickets to three separate concerts,
you will save $40 off your order! This discount does not
apply to purchases of three or five tickets to the same
concert, only to purchases of three or five separate concerts.
Tickets must be purchased all at one time at the adult price
to earn the discount. Discount will not be applied retroactively.
You save $3.33 or $8.33 per ticket.
Culture Works Passport:
Buy one get one free to selected performances. To use this
discount, please bring your Passport to the Cityfolk Box
Office in person or fax your ticket request, including the
front of your Passport, to (937) 223-2842. The Passport
is valid for all 2007-2008 Events except Ricky Skaggs and
Kentucky Thunder with Joe Mullins and the Radio Ramblers,
and Natalie MacMaster. You save
$10 - $40 per ticket.
Senior Citizens (60 and over):
$2 off per ticket. Online, select the Senior price level
when selecting your tickets. Senior tickets are not eligible
for Explorer Series discounts. (You'll save more buying
an Explorer Series). You save $2 per ticket.
Children and Students with a valid
ID: Half price tickets. To use this discount, please
bring your valid student ID or proof of a child 18 and under
to the Cityfolk Box Office in person. On the day of an event,
we offer Student Rush tickets at the door
one half-hour prior to curtain, subject to availability.
Student tickets are not eligible for Explorer Series discounts.
You save $5 - $20 per ticket.
Group Sales: Buy 10 -
29 tickets to a single concert at one time and receive $3
off per ticket. Buy 30 or more tickets to a single concert
at one time and receive $5 off per ticket. The Service
Fee still applies to each ticket; the Order
Processing Fee is waived. Payment must be received by
one week prior to the concert; all unpaid tickets will be
released. Call the Cityfolk Box Office at 937-496-3863
to reserve a block of tickets. You save $3 - $5
per ticket.
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I
want to change the seats I've selected. How can I do that?
View your shopping cart. Once there, hit ‘remove' beside
the tickets that you would like to change. Then click ‘Back
to Shopping' and start again. If you need to make a change
after you have purchased your tickets, call the Cityfolk Box
Office at 937-496-3863.
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I
need to move to different seats. Can I exchange my tickets?
Call the Cityfolk Box Office at 937-496-3863 and we will do
our best to relocate you, based
upon availability.
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Some
friends would like to join us but the seats beside us have
been sold. Can I exchange my tickets?
Call the Cityfolk Box Office at 937-496-3863 and we will do
our best to relocate you, based
upon availability.
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I
can't make it to the show. Can I exchange my ticket(s) for
another show or get my money back?
Cityfolk does not allow ticket exchanges for another event
and does not issue refunds. If you are unable to use your
ticket, we encourage you to give it to a friend or colleague
who would enjoy being introduced to something new. If you
cannot find someone to use your ticket, you can donate your
tickets to Cityfolk and we will issue a tax-deductible receipt
equal to the price you paid for the tickets. Mail your ticket(s)
to Cityfolk Box Office, 126 North Main Street, Suite 220,
Dayton, OH 45402 with a short note and we will process your
request. Tickets must be turned in to receive credit.
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How
do I purchase a gift certificate?
Call the Cityfolk Box Office at 937-496-3863 or purchase them online. You can choose
whether the gift certificate is for a specific dollar amount
or tickets to a particular show.
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Will
Cityfolk donate tickets or a gift certificate to our fundraiser?
Cityfolk donates gift certificates to many charitable events
throughout the year. To be considered, please send your request
in writing to the Cityfolk Box Office, 126 N. Main Street,
Suite 220, Dayton, OH 45402 or by fax to 937-223-2842. Your
request must be on letterhead and describe the event, how
the gift certificate will be won (prize, raffle, silent auction,
etc), when your event will happen and what it benefits.
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How
do I redeem my gift certificate or tickets I won on the radio?
Call the Cityfolk Box Office at 937-496-3863 or redeem it
in person at 126 N. Main Street, Suite 220 in downtown Dayton.
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I
don't want to buy tickets online. How else can I purchase
them?
You can purchase tickets by phone at 937-496-3863 or in person
at the Cityfolk Box Office.
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I
ordered tickets, but I haven't received them yet. Where are
they?
The Cityfolk Box Office fulfills ticket orders for season
tickets from the first week of August to the date of the last
event of the season. Ticket orders placed from August to April
will be mailed within 5 business days of the date the order
was placed. Room With A View tickets will be mailed in mid-June.
All tickets ordered within one week of an event are held at
will call.
You may want to check your account and verify
whether you chose Print at Home for your order fulfillment.
If so, just print your ticket and bring it with you.
If you are paying for your tickets in installments,
they will not be mailed until they are paid in full.
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Can
I still purchase tickets from Ticket Center Stage at the Victoria
Theatre?
Ticket Center Stage no longer sells tickets to Cityfolk events.
Now you can purchase tickets to all Cityfolk events directly
from the Cityfolk Box Office at www.cityfolk.org, 937-496-3863
or at 126 N. Main Street, Suite 220 in downtown Dayton.
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