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You have 15 minutes
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Account Login

Cityfolk Box Office
126 N. Main St. Ste. 220
Dayton, OH 45402-1716
Fax: (937) 223-2842
(937) 496-3863

Regular Hours

Monday - Friday
9 am - 5 pm

 

Day of Show Hours

10 am - 2 pm

An hour and a half
before curtain for
reserved seating events

One hour
before curtain for
general admission events


Still have questions?
Email our box office

 

Ticketing FAQs (Frequently Asked Questions)

Online Ticketing

How do I access my account?
I've bought tickets to Cityfolk events in the past, but I don't have an account in your database. Why not?
Do you store my credit card information?
Is my credit card information secure?
What is an E-ticket?

Payment, Fees and Discounts

What methods of payment are accepted?
Why are there Ticketing Fees?
Can I pay for my tickets in installments?
What discounts are available?

Seating and Order Changes

I want to change the seats I've selected. How can I do that?
I need to move to different seats. Can I exchange my tickets?
Some friends would like to join us but the seats beside us have been sold. Can I exchange my tickets?
I can't make it to the show. Can I get my money back or exchange it for another show?

Gift Certificates/Ticket Giveaways

How do I purchase a gift certificate?
Will Cityfolk donate tickets or a gift certificate to our fundraiser?
How do I redeem my gift certificate or tickets I won on the radio?

Other Questions

I don't want to buy tickets online. How else can I purchase them?
I ordered tickets, but I haven't received them yet. Where are they?
Can I still purchase tickets from Ticket Center Stage at the Victoria Theatre?



ONLINE TICKETING SYSTEM

How do I access my account?
Click on ‘Account Login' on the dark bar on the left of this page. This brings you the login screen, where you are asked to enter your email address and password. Once you enter this information, you can see and modify your contact information, verify the tickets you have purchased since mid-April 2006, and print Print At Home tickets.

I've bought tickets to Cityfolk events in the past, but I don't have an account in your database. Why not?
Cityfolk elected to pre-load only 2005-2006 Celtic Series Subscribers, because this system uses a patron's email address to access all their information. We do not have an email address for all ticket buyers, so we are asking you to take a moment to enter your data, rather than create duplicate records in the system. You will only have to enter this information once.

Do you store my credit card information?
No, for your security, we do not store your credit card information.

Is my credit card information secure?
Yes. All online Cityfolk ticket purchases go through a secure server. You can verify this by looking at the "https" that starts the web address in your browser window while you're making a purchase, and look for the security icons used by your browser. Tix.com uses state-of-the-art 128 bit SSL encryption technology to insure your information is always safe and secure.

What is an E-ticket?
An E-ticket is one which you print out at home on your own printer. You can print the ticket out at the time of purchase, or log back in to your account right before the show, and print it then. Each E-ticket is valid for one seat only, and has a unique identification number printed on it. Both color and black-only tickets are valid.

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PAYMENT, FEES AND DISCOUNTS

What methods of payment do you accept?
Cityfolk accepts Visa, Mastercard, American Express and Discover cards. We also accept cash and checks -- payable to Cityfolk -- for orders placed in person and by mail.

Why are there Ticketing Fees?
Cityfolk switched to an online ticketing system, Tix.Com, for your convenience: now you can purchase tickets to all of our events, all from one source, 24/7/365. We have instituted new fees for all ticket orders to help us cover the costs associated with this system, credit card processing, box office staff, postage, and other ticketing-related costs. These fees are lower than some fees our patrons have been paying for our tickets and higher than others. We pledge to keep them as low as possible.

Service Fee: $1 per ticket

Order Processing Fee: $3 per order for mail delivery and $2 per order for all other methods of delivery. The Order Processing Fee is waived for tickets purchased at the door on the night of the event.

Can I pay for my tickets in installments?
Yes, if you place your order through the Cityfolk Box Office, you can pay in installments. Cityfolk reserves the right to require payment in full as much as one month prior to the event. If this happens, all patrons with partially paid reservations will be contacted. Tickets will not be mailed until they have been paid in full.


What discounts are available?
Cityfolk offers the following discounts. You may use one discount per ticket. Senior and student prices are considered discounts. Full price tickets must be purchased to save more through Explorer and Passport discounts.

Culture Works Passport: Buy one get one free to selected performances. To use this discount, please bring your Passport to the Cityfolk Box Office in person or fax your ticket request, including the front of your Passport, to (937) 223-2842. The Passport is not valid for all Cityfolk events: please contact the Cityfolk Box Office at (937) 496-3863 for complete details. You save $10 - $40 per ticket.

Senior Citizens (60 and over): $2 off per ticket. Online, select the Senior or Military price level when selecting your tickets. You save $2 per ticket.

Military with a valid ID: $2 off per ticket. Online, select the Senior or Military price level when selecting your tickets. You save $2 per ticket.

Children and Students with a valid ID: Half price tickets. To use this discount, please bring your valid student ID or proof of a child 18 and under to the Cityfolk Box Office in person. On the day of an event, we offer Student Rush tickets at the door one half-hour prior to curtain, subject to availability. Student tickets are not eligible for Explorer Series discounts. You save $5 - $20 per ticket.

Group Sales: Buy 10 - 29 tickets to a single concert at one time and receive $3 off per ticket. Buy 30 or more tickets to a single concert at one time and receive $5 off per ticket. The Service Fee still applies to each ticket; the Order Processing Fee is waived. Payment must be received by one week prior to the concert; all unpaid tickets will be released. Not valid for Samputu and Ingeli, Los Lobos, or Kiran Ahluwalia. Call the Cityfolk Box Office at 937-496-3863 to reserve a block of tickets. You save $3 - $5 per ticket.

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SEATING AND ORDER CHANGES

I want to change the seats I've selected. How can I do that?
View your shopping cart. Once there, hit ‘remove' beside the tickets that you would like to change. Then click ‘Back to Shopping' and start again. If you need to make a change after you have purchased your tickets, call the Cityfolk Box Office at 937-496-3863.

I need to move to different seats. Can I exchange my tickets?
Call the Cityfolk Box Office at 937-496-3863 and we will do our best to relocate you, based
upon availability.

Some friends would like to join us but the seats beside us have been sold. Can I exchange my tickets?
Call the Cityfolk Box Office at 937-496-3863 and we will do our best to relocate you, based
upon availability.

I can't make it to the show. Can I exchange my ticket(s) for another show or get my money back?
Cityfolk does not allow ticket exchanges for another event and does not issue refunds. If you are unable to use your ticket, we encourage you to give it to a friend or colleague who would enjoy being introduced to something new. If you cannot find someone to use your ticket, you can donate your tickets to Cityfolk and we will issue a tax-deductible receipt equal to the price you paid for the tickets. Mail your ticket(s) to Cityfolk Box Office, 126 North Main Street, Suite 220, Dayton, OH 45402 with a short note and we will process your request. Tickets must be turned in to receive credit.

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GIFT CERTIFICATES/TICKET GIVEAWAYS

How do I purchase a gift certificate?
Call the Cityfolk Box Office at 937-496-3863 or click here to order online. You can choose whether the gift certificate is for a specific dollar amount or tickets to a particular show. All Gift Certificates are generated by the Cityfolk Box Office and are not available immediately unless you pick them up in person.

Will Cityfolk donate tickets or a gift certificate to our fundraiser?
Cityfolk donates gift certificates to many charitable events throughout the year. To be considered, please send your request in writing to the Cityfolk Box Office, 126 N. Main Street, Suite 220, Dayton, OH 45402 or by fax to 937-223-2842. Your request must be on letterhead and describe the event, how the gift certificate will be won (prize, raffle, silent auction, etc), when your event will happen and what it benefits.

How do I redeem my gift certificate or tickets I won on the radio?
Call the Cityfolk Box Office at 937-496-3863 or redeem it in person at 126 N. Main Street, Suite 220 in downtown Dayton.

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OTHER QUESTIONS

I don't want to buy tickets online. How else can I purchase them?
You can purchase tickets by phone at 937-496-3863 or in person at the Cityfolk Box Office.

I ordered tickets, but I haven't received them yet. Where are they?
The Cityfolk Box Office fulfills ticket orders for season tickets from the first week of August to the date of the last event of the season. Ticket orders placed from August to April will be mailed within 5 business days of the date the order was placed. Room With A View tickets will be mailed in mid-June. All tickets ordered within one week of an event are held at will call.

You may want to check your account and verify whether you chose Print at Home for your order fulfillment. If so, just print your ticket and bring it with you.

If you are paying for your tickets in installments, they will not be mailed until they are paid in full.

Can I still purchase tickets from Ticket Center Stage at the Victoria Theatre?
Ticket Center Stage no longer sells tickets to Cityfolk events. Now you can purchase tickets to all Cityfolk events directly from the Cityfolk Box Office at www.cityfolk.org, 937-496-3863 or at 126 N. Main Street, Suite 220 in downtown Dayton.